If you can say, "I got scammed on cash app, what do I do?" you are in good company. The Federal Trade Commission received 2.8 million fraud reports recently and said consumers lost more than $5.5 billion to online scams. Fraud takes many forms, including fake customer service, catfishing, refund scams, and more. Ripoffs once limited to phone calls are now increasing to involve cash exchange apps like cash app. The advantage that fraudsters have with cash apps is immediacy: people trust their phones for all sorts of information and don't often stop to consider if a great deal might be fake.
There are many ways to send and receive money outside traditional banks, including Venmo, Paypal, Zelle, and CashApp. These apps are often downloaded to a smartphone and linked directly to the user's bank account. This allows quick and easy funds transfers to individuals for things like concert tickets, splitting restaurant tabs, and online purchases. However, this easy access to funds draws fraudsters and scammers who want to exploit individuals' quick responses, allowing cash app scams to proliferate.
Many scammers employ typical schemes adapted to today's technology, including:
Contacting cash app customer service is your first step when you have a problem with a cash app. However, scammers may pretend to be customer support representatives. If you give them your user information, password, or PIN to "diagnose" or correct your issue, they can drain your account. Beware of any links to customer support or cash app refunds sent in text, SMS, or email messages. If you need to contact customer support, you should go to the company's website yourself and find the link or phone number there. Any unsolicited contact from customer support, such as messages that say there are problems with your account, should be regarded with great caution.
Only use cash apps that require two-factor authentication to prevent hacking. Hackers who break into email addresses may be able to access your account, even changing details, so they can control all payments. Others who use different money transfer apps must be on guard regarding reusing passwords. Many hacked passwords and email addresses are available for sale online, allowing hackers to gain access to your accounts.
About $1.5 billion was lost in romance scams in the past five years, reports the Federal Trade Commission. In these scenarios, people posing as interested potential partners weave a believable tale of desire laced with bad luck. They claim they can't meet the victim for a date because they're stuck somewhere, have a sick child, or need financial help for transportation. Often they play out the scheme using personal details of their victims available on social media. But no amount of funds are ever enough to bring the two together, and before long, the victim realizes they've been targeted.
Everyone wants to stumble upon a money-multiplying deal, and cryptocurrencies have provided a few people with windfalls. In cash app scams, people are offered opportunities to invest in crypto deals (often via smishing or phishing schemes). Unfortunately, when the victim transfers funds for conversion into crypto, the money disappears, as does the person who offered the deal.
There are several universal guidelines for protecting your accounts, like CashApp. These include:
Billions of dollars lost on cash app scams are a strong indication that those who practice fraud are successfully targeting app users. Awareness of how scams are approached and protecting one's personal information is key to avoiding victimization.