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Frequently Asked Questions

Our Service

What is InfoTracer?

InfoTracer provides information on a wide variety of search subjects. Whether you're looking up criminal and arrest records, phone numbers, email addresses, property records, vital records, or general background information, InfoTracer can help you in your search.

Why should I get a subscription?

An InfoTracer subscription gives you unlimited access to our searches, so you can be sure that almost all of your research needs can be met by one low price.

If I sign up for a trial will I have access to all reports?

Yes. InfoTracer offers the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search, License Plate Lookup, VIN Search, and more. Please note that the available searches may change without notice.

Premium Reports require an additional fee to access.

What can't I do with InfoTracer data?

You may not use InfoTracer for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the creditworthiness or eligibility of any individual; employment screening; licensing eligibility, and any other purpose covered by the Fair Credit Reporting Act.

What searches does InfoTracer offer?

InfoTracer offers the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search, License Plate Lookup, VIN Search, and more. Please note that the available searches may change without notice.

Will I have to wait to see my reports?

No. You can begin searching right away.

How do I perform a search?

STEP 1: Select any Search from the menu at the top of the page.

STEP 2: Fill in the required fields and click the "Search Now" button.

STEP 3: View the results!

If your search yields no results, please go back and try your search again to ensure that everything was entered correctly.

Please use our contact form or call (800) 791-1427 for further help using searches.

Why do Premium Reports cost extra?

Premium Data requires an additional fee to view because it is not available anywhere else. We have to pay a fee to access this data, so we can't offer it as part of your regular membership yet. However, we can offer it to you now for an additional fee. Premium Reports could include highly sensitive information such as additional Criminal Records, Bankruptcy Filings, Tax & Property Liens, Legal Judgments, Lawsuits, Probate Cases, Small Claims Cases, Employment History, Eviction Records, in-depth Property Ownership Records, UCC Filings, Corporate Affiliations, Pilot Licenses, Weapon & Hunting Permits, and much more.

How can I receive alerts on someone?

InfoTracer regularly updates our databases which means that a record that you have already searched may be updated at any time. To receive an alert when one of your searched records is updated, you only need to click on the button at the top of the report to stay updated. You can also visit the My Alerts page in the member’s area to view any updated reports.

Billing

Is InfoTracer a subscription billing service?

Yes. Our prices are clearly displayed on the checkout page and are included in the receipt email you will receive right after purchase. You may cancel at any time by using our contact form, by calling (800) 791-1427, or by visiting your My Account page in the member’s area.

InfoTracer offers the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search, License Plate Lookup, VIN Search, and more. Please note that the available searches may change without notice.

How do I cancel my InfoTracer subscription?

You may cancel at any time by using our contact form, calling (800) 791-1427, or visiting your My Account page in the member’s area.

How will InfoTracer appear on my credit card statement?

Your charge will appear as INFOTRACER.COM or INFOTRACER.

Why do Premium Reports cost extra?

Premium Data requires an additional fee to view because it is not available anywhere else. We have to pay a fee to access this data, so we can't offer it as part of your regular membership yet. However, we can offer it to you now for an additional fee. Premium Reports could include highly sensitive information such as additional Criminal Records, Bankruptcy Filings, Tax & Property Liens, Legal Judgments, Lawsuits, Probate Cases, Small Claims Cases, Employment History, Eviction Records, in-depth Property Ownership Records, UCC Filings, Corporate Affiliations, Pilot Licenses, Weapon & Hunting Permits, and much more.

Data

What is considered public records?

Public records are generally records required by law to be made and kept by a public office. Public records are subject to inspection by any member of the public.

Why should I pay for public records?

Your time is valuable. Why spend hours going through search engines and social media websites, or standing in line at courthouses only to be met with red tape and potentially higher fees when InfoTracer can do the work for you at a reasonable price?

InfoTracer has one of the largest databases of publicly available information, with over 5 billion records! We aggregate all of these records and compile them into a nice, convenient, and easy-to-read report for you.

Why are there inaccuracies in some reports?

InfoTracer is a provider of information gathered from publicly available data. InfoTracer does not create, verify, or guarantee the accuracy of such data; rather, InfoTracer receives its information from various sources, including Internet sites.

If you need help finding information, please contact our Customer Care Team.

Where do your records come from?

InfoTracer is a provider of information gathered from publicly available data. InfoTracer does not create, verify, or guarantee the accuracy of such data; rather, InfoTracer receives its information from various sources, including Internet sites.

What if I can’t find the information I’m looking for?

Please contact our Customer Care Team and let us try to help you. Please use our contact form or call (800) 791-1427.

You can learn more about our data availability by visiting our Data Coverage page.

What is the DPPA?

The Driver's Privacy Protection Act (DPPA) is a federal law that limits the disclosure of certain information obtained from state departments of motor vehicles unless the recipient has a use permitted by the Act.

What is the FCRA?

Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq, is U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.

Can your data be used for employment checks?

No. InfoTracer is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

What can't I do with this data?

You may not use InfoTracer for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the credit worthiness or eligibility of any individual; employment screening; licensing eligibility, and any other purpose covered by the Fair Credit Reporting Act.

Login Issues

How can I log in to my InfoTracer account?

If you require further assistance logging into our member's area, please use our contact form for further help or call (800) 791-1427.

How can I retrieve my password?

If you forgot or lost your password, please visit our password page. Once you have entered the matching email address, instructions for resetting your password will be emailed to you. Please be sure to check your spam and bulk folders if you do not receive instructions to reset your password immediately.

If you require further assistance logging into our member’s area, please use our contact form for further help or call (800) 791-1427.

How can I change my password?

You will need to log in to our member’s area. Inside you will see a link on the top right called "My Account". Visit the My Account page and click the button that says "Update Password".

Privacy

How can I remove my information from your service?

Please visit our Do Not Sell My Personal Information Page.

Will my search subject be notified of my search?

No. We will not notify your search subjects about any of your research on InfoTracer.

Is my information safe?

For further details about how your information is collected and stored, please view our Privacy Policy.